Hays App Privacy Policy
Your privacy is important to Hays
This statement outlines Hays policy on how we collect personal information and how we maintain, use, store and disclose the personal information we hold and reflects our commitment to you when you sign up for and use our digital platform app, and related services (the "Hays App"). The Hays App is designed to provide a range of services to Work Seekers. It applies to all operations within Hays Specialist Recruitment (Australia) Pty Limited (‘Hays’) in Australia and New Zealand.
For other services provided by, and interactions with, Hays outside of the Hays App, how we use your personal information in this context is set out in full in the Hays General Privacy Policy.
It is the policy of Hays to respect the confidentiality of information and the privacy of individuals. Hays are bound by the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (as amended) (Australian Act) in Australia; and by the Information Privacy Principles (IPP) contained in the Privacy Act 2020 in New Zealand (New Zealand Act).
The Hays privacy policy will be reviewed and updated from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Please regularly check our privacy policy so that you are aware of these updates and changes. Any information we hold will be governed by the most current version of the Hays privacy policy.
The Hays privacy policy is based on transparency
We are committed to being open and transparent about how we manage personal information.
Types of personal information held by Hays and when and how it is collected
Personal information includes information regarding your contact details, work experience, qualifications, aptitude test results, opinions about your work performance (eg references), incidents at the workplace, and other information obtained or received by us in connection with your possible and actual work assignments.
Sensitive information (Australia only)
Sensitive information is a special category of personal information under the Australian Act. It is information or opinion about you, including membership of a professional or trade association or membership of a trade union; criminal record; health information, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, or sexual preferences or practices. As outlined in the Australian Act, sensitive information can, in most cases, only be disclosed with your consent, which you provide in agreeing to this privacy policy.
Collection
We may collect personal or sensitive information about you:
- Directly from you: We ask you to provide personal information as part of the registration process (although we may already hold some of this data where you have previously registered with Hays, as further described below). Then, depending on how you want to use the Hays App, we may need to ask you for further personal information to provide these services to you (for example, to enable you to create a profile, or so that we can send you temporary assignment alerts).
- From your use of the Hays App/from our profile of you: As you use the Hays App we will gather information about you to form a profile of you based on your use of our services.
- From third parties: We may also gather information about you from your profile on other social media and professional networking platforms, and from other third parties, such as job boards or from other public domain sources generally. We may also gather information about you from third parties who provide certain functionalities of the Hays App. For example, we may be provided with information by these third parties in order to manage your temporary assignment, or if you access training resources via the Hays App which are provided by third parties, we may collect information about you and any feedback given by you or about you from those training providers. If you access discounts provided by third parties, we may collect information about how much you have saved from those third parties. Please also see further the ‘Use of third parties’ section below. If you have worked for one of Hays' client organisations before or are currently working for a client organisation, we may also collect information about you from those client organisations (such as references, feedback and timesheet information). We may receive the results of any competency or medical test or any background checks, including but not limited to work rights, credit or criminal record checks.
- From our internal Systems: Where you have previously registered with Hays on a digital platform previously provided by Hays (for example, Hays Hub or Hays Workspace or the Hays website) or otherwise previously interacted with us, then we may already have your details on our Systems. We may use this information we hold about you to enhance your experience of using the Hays App by doing things like pre-populating certain information fields when you complete our sign-up process.
Purposes and use for which we collect personal information
We will need to use certain types of personal information about you in the course of providing you with services via the Hays App. We describe situations in which we use your personal information (and the types of personal information that we use) below.
Types of Work Seekers
There are three different types of users who may use the Hays App. Which type of user you are will determine what services are available to you and what personal information we collect about you. These types of users are:
- Browsing Users: These are Work Seekers who have downloaded the Hays App but who have not signed up for an account. The services/functionalities available to a Browsing User are more limited. If you apply for a temporary assignment as a Browsing User, an account will be created for you and you will be invited to login to the Hays App as a Registered User.
- Registered Users: These are Work Seekers who have downloaded the Hays App, created an account (or had one created) and logged in to the Hays App.
- Fast Assignment User: These are Work Seekers who are invited to use the Hays App as a Fast Assignment User. These individuals are invited to become Fast Assignment User as they are suitable for temporary assignments that require quick fulfilment (known as fast assignments), e.g. where compliance checks on these individuals have already been carried out. Fast Assignment Users may also apply for other temporary assignments, and so all services and functionalities on the Hays App are available to Fast Assignment Users.
Unless otherwise stated in this Privacy Policy or the context requires otherwise, references to temporary assignments includes references to fast assignments.
Sign up process
Where you are registering with the Hays App as a Work Seeker, we collect data that you provide during the sign-up process such as name, email address, phone number and home address (or we may obtain certain elements of this from our Systems as described above).
Provision of Hays App Services
Depending on how you want to use the Hays App we may also need you to provide additional information. In particular, you will need to provide additional personal information which may include your employment-related information in order for us to provide these services to you.
We also collect and otherwise process technical information about the devices that you use to access the Hays App and related software, hardware and peripherals, in each case to improve the Hays App and the related services. This technical information includes your IP address (including approximate location data (e.g. country/ locale) using geographic information from your IP address), device identifiers, device name/type, MAC address, and mobile carrier information.
In addition to the above location data, we may also collect information about your location for certain Hays App services which make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the Hays App on the device. If you use these services, you acknowledge our and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based products and services, such as alerting you to local temporary assignment opportunities, the location of the nearest Hays' office or nearby places where you can use your discounts. You may stop us from collecting such data at any time by turning off the location services settings on for the Hays App on the device. If you do so, this might preclude your use of some functionality of the Hays App.
We also collect additional types of data in respect of different Hays App services and your interactions with them, as set out in the following tables.
Please note that certain services set out in the tables below might not be available to you when you use the Hays App. This is because certain services are only made available to:
- Certain types of Work Seeker e.g. certain services are only available to Registered Users and Fast Assignment Users but not Browsing Users.
- Work Seekers who have secured a temporary assignment and are currently working in a role; and/or
- Work Seekers who are working in or are interested in a certain type of role to which the service is relevant.
There are also a number of services listed below which relate to upcoming functionality that Hays has planned for the Hays App so these might not be available when you open the Hays App.
Services available to All Users (Browsing Users, Registered Users and Fast Assignment Users)
| Hays App service | Your interaction | Data collected and how we use it |
| Temporary assignment search |
Enter temporary assignment search criteria based on:
|
For all users, location information; for Registered Users and Fast Assignment Users only, information about the types of temporary assignments you are looking for
Used for: returning temporary assignment suggestion results, for Registered Users and Fast Assignment Users only, building a profile about you/your assignment requirements |
| Save and/or share temporary assignments | Save temporary assignments and share temporary assignments via email or social media platforms (except for fast assignments) |
Information about the temporary assignments that you save and/ or share
Used for: enabling save/share assignment functionality, for Registered Users and Fast Assignment Users only, building a profile about you/your temporary assignment requirements |
| Apply for a temporary assignment |
Register interest in a specific role and submit your profile/CV, apply for a temporary assignment via the Hays App
If you are a Browsing User, applying for a temporary assignment will result in account creation |
Information about assignments you are interested in, your profile/CV, and if you are a Browsing User, name, email, and photo
Used for: processing temporary assignment applications, where you are a Browsing User - to create an account for you, for Registered Users and Fast Assignment Users only, building a profile about you/your assignment requirements |
| Content | ||
| Access content and news | Search for advice, blogs and news, access any other content made available, give feedback on (like/dislike) content suggestions |
Information about suggestions you like or dislike, and the content and news that you access
Used for: tailoring content/news suggestions, for Registered Users and Fast Assignment Users only, building profile about you/your assignment requirements |
| Support | ||
| Access support and provide feedback | Send messages to Hays Support regarding any issues and/or to provide any feedback; rate the Hays App; complete candidate surveys |
Information about your issue e.g. type of issue, or your feedback
Used for: internal purposes to understand issues, check they are resolved, improve services. Your information and the feedback provided may be used and processed outside of Australia and New Zealand, namely in Europe. |
Please note that certain services may only be available to Work Seekers who are currently working in a role.
Services available to Registered Users and Fast Assignment Users
| Hays App Service | Your interaction | Data collected and how we use it |
| Temporary Assignments | ||
| Temporary assignment information and alerts | View temporary assignment information, set up notifications for relevant roles, toggle notifications on/off |
Information about the types of temporary assignments you are looking for and your notification preferences
Used for: notifying you in relation to temporary assignments you have expressed an interest in or that we think you may be interested in, building profile about you/your assignment requirements |
| Temporary assignment preferences | Give feedback on temporary assignment suggestions (like/dislike), view assignment recommendations, set preferences |
Information about the types of temporary assignment you are interested in
Used for: improving assignment suggestion results, building profile about you/your assignment requirements |
| Accept or reject temporary assignments | Accept or reject a temporary assignment that you have applied for and been offered |
Information about the temporary assignment offered to you
Used for: confirming your acceptance or rejection of the temporary assignment offer |
| Manage temporary assignments | View temporary assignments that you have accepted and receive temporary assignment information, including requirements for new roles and maps for directions to the location |
Information on where the temporary assignment is, the address, what time and day, and any other related information.
Used for: helping you manage your temporary assignments and obtaining further information to help you with your temporary assignment Used for: confirming your acceptance or rejection of the temporary assignment offer |
| Profile | ||
| Manage profile | Upload and access profile information and, where available, update this information, including providing details of proof of right to work, availability, expected rates, preferences (location, industry) |
Profile/CV, photo of your information about your skills, qualification, experience, preferences, availability, expected rates etc
Used for: record keeping, building profile about you/your assignment requirements |
| Manage profile (in role) | Update information regarding current contract, provide contract end date, any other applicable profile-related information associated with an assignment |
Information about your current role e.g. end date
Used for: temporary assignment suggestions, used for administrative purposes, building profile about you/your temporary assignment requirements to address any issues or concerns about a particular role etc |
| Set reminders | Where available and relevant to a temporary assignment, set upcoming assignment interview reminders, upload CV reminders, availability update reminders |
Information about the reminders you have set
Used for: to remind you to take the action related to the reminder |
| Training | ||
| Browse and undertake training courses | View course information, complete free, premium and paid-for training courses from third party providers, where available access learning profile |
Information about the courses you are interested in and that you completed, your feedback on training courses
Used for: keeping a record of your professional development, improving our services to you e.g. by offering new/improved training, building profile about you/your assignment requirements |
| Rewards | ||
| Access discounts | Search for/browse discounts from retailers provided by a third party | Aggregated data collected from discount providers only |
| Access wellness services | Search for/browse wellness related services, and other medical professionals | We will not collect or store any health-related special category of personal data, and will simply provide links to the relevant services |
| Interactions | ||
| Refer friends | Where available, refer friends to the Hays App or for temporary assignments (excluding fast assignments). |
Information about your interaction with the Hays App and referral activity
Used for: to understand user engagement |
| Support and Feedback | ||
| Access support and provide feedback | Send messages to Hays Support regarding any issues with roles/ assignments and/or to provide any feedback |
Information about your issue e.g. type of issue, or your feedback
Used for: internal purposes to understand issues, check they are resolved, improve services. Your information and the feedback provided may be used and processed outside of Australia and New Zealand, namely in Europe. |
| Hays App service | Your interaction | Data collected and how we use it |
| Fast assignments | ||
| Fast assignment information and alerts | View and manage fast temporary assignment information, toggle notifications on/off for fast assignments |
Information about the types of fast temporary assignments that you have expressed an interest in or we think you may be interested in
Used for: notifying you of fast temporary assignments you have expressed an interest in or that we think you may be interested in; building profile about you/your fast assignment requirements |
| Apply for a fast assignment | Apply for a fast temporary assignment via Hays App |
Information about fast temporary assignments you are interested in
Used for: processing fast temporary assignment applications, building profile about you/your fast assignment requirements |
| Accept or reject fast assignments | Accept or reject a fast temporary assignment that you have applied for and been offered |
Information about the fast temporary assignment offered
Used for: confirming your acceptance or rejection of the fast temporary assignment offer |
| Manage fast assignments | View fast temporary assignments that you have accepted and receive fast temporary assignment information, including requirements for new roles and maps for directions to the location |
Information on where the temporary assignment is, the address, what time and day, and any other related information,
Used for: helping you manage your temporary assignments and obtaining further information to help you with your assignment |
| Fast assignment preferences | When available, give feedback on fast temporary assignment suggestions (like/dislike), view temporary assignment recommendations, set preferences |
Information about the types of fast temporary assignments you are interested in
Used for: improving fast assignment suggestion results, building profile about you/your fast assignment requirements
|
| Fast assignment search | When available, enter fast temporary assignment search criteria based on fast assignment title, skills, rate, location, duration; view search results; filter searches; and access recent fast assignment searches |
Information about the types of fast temporary assignments you are looking for, location information
Used for: returning fast assignment suggestion results, building profile about you/your fast assignment requirements |
| Profile | ||
| Availability | Provide real-time availability updates for fast temporary assignments |
Information about availability
Used for: confirming your availability for fast temporary assignments |
| Messaging | ||
| Messages | Receive and send messages to Hays consultants |
Information in the messages sent and received by you about your fast assignment
Used for: communicating with Hays consultants |
Other uses
We may also use your personal and sensitive information as part of:
- Any test or assessment (including medical tests and assessments) that you might be required to undergo
- Any workplace rehabilitation; our management and resolution of any complaint, inquiry or investigation in which you are involved
- Any insurance claim or proposal that requires disclosure of your personal or sensitive information
- Undertaking checks to verify your work rights status, criminal history and any other background checks, including credit checks for positions in New Zealand involving significant financial risk and otherwise as permitted by law
- And for research, development, business systems and infrastructure testing, and other business purposes to assist us in providing our services to you.
We also collect other personal information about you not listed above in connection with a Client's use of services or platforms related to the Hays App, such as any information a Client may tell us about you in connection with a temporary assignment or otherwise.
For completeness, the Hays App also provides a link to the relevant app store to download the Hays Timesheets app for those users to submit timesheets and carry out other related activities where applicable. The details of processing of personal information in connection with this Hays Timesheets app is governed by the relevant privacy policy set out in the Hays Timesheets app.
Provision of other services
As described above, where you have registered for, or use, the Hays App, as a Work Seeker, we may also use your personal information to deliver other services to you outside of the Hays App in accordance with the Hays General Privacy Policy.
- The Hays App such as new services
- Other Hays products and services which you may be interested in
- Third party products and services which you may be interested in, such as training courses
- Details of reports, promotions, offers, networking and client events, and general information about the industry sectors which we think might be of interest to you
This usually involves the processing of your name, email address, telephone number and details of your marketing preferences.
We may also send you marketing materials in accordance with the processes set out in the Hays General Privacy Policy.
Profiling
Profiling is a type of processing activity which involves our use of information that we collect about you in order to build a "profile" about you. In the tables above we explain what personal information we collect to build a "profile" about you. This helps us to get a better idea of what you're like and your interests, likes and dislikes, all of which enable us to provide the best possible service to you.
Here's how we use profiling:
Personalisation
We want to ensure we communicate with you in the best way possible, and to optimise the information we provide to you through our services, website and online presence. In order to do this, we use profiling methods which involve analysing your personal information in order to better understand you and your interests, habits and preferences. An example of how we might do this is that when you click on something on our website, we take note of this as perhaps an indication of what you are interested in looking at. We use profiling methods to place you and your user profile into groups or segments with other Hays App users, based on your interests, habits, attributes and/or preferences so that we can:
- send you personalised emails (which, for example, might reflect what we think are your preferences);
- make recommendations for editorial content that we think may be of interest to you (e.g. reports about developments in your industry);
- send you tailored or more relevant marketing communications (the contents of which may, for example, reflect how you have responded to or interacted with previous marketing communications from us); and
- recommend relevant third-party training courses to you based on your temporary assignment interests.
Improving your experience of our services outside of the Hays App
We may want to use information that we find out about you when you use the Hays App in order to improve your experience of the services that we provide to you outside of the Hays App.
Use of and links to third parties
Certain functionalities of the Hays App services and functionalities listed above are provided or supported by third parties and subject to those third-party terms and conditions of use and privacy policies (if any). These include:
| Third Party | Terms and Conditions of Use | Privacy Policy | Functionality |
| TempBuddy | https://www.erecruit.com/tempbuddy-terms-conditions/ | https://www.bullhorn.com/privacy/ | Timesheets |
| Go1 | https://www.go1.com/en-gb/terms/user-terms | https://www.go1.com/en-gb/terms/privacy-policy | Training |
| wrkit | https://wrkit.com/terms | https://wrkit.com/privacy | Rewards and discounts |
The Hays App and its services may contain links to other independent websites and to third party services which are not provided by us, including training resources offered by external providers, and to services offered by external advisors. Such independent sites and third parties are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
Where you are using the Hays App via an app, the ways in which you can use the Hays App may also be controlled by the rules and policies of the app store from which you download the Hays App. Where there are difference between the app store's rules and policies and this Privacy Policy, the app store's rules and policies will apply.
Please also see below "Who do we share your personal information with".
If you do not give us the information we seek
We may be limited in our ability to locate suitable temporary assignments for you.
We may be limited in our ability to place you in temporary assignments.
Disclosures
Who do we share your personal information with?
We may disclose your personal information (including to trusted third parties) for the purposes for which it is primarily held or for a related secondary purpose and in some cases we may only disclose information with your consent. You consent that your personal and sensitive information may be disclosed to:
- Any of our group companies and appropriate colleagues within Hays (this may include colleagues in overseas offices) located in: Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden & Denmark, Thailand UAE, United Kingdom, USA, (and any other countries where Hays may provide its services in the future). For example, Hays employees in India who assist with maintenance and development of our IT systems and infrastructure including the Hays App located in Australia and Hays employees in the UK as required due to Hays’ ultimate holding company being Hays plc listed on the UK stock exchange
- Client organisations that you work for or prospective client organisations;
- Tax, audit, or other authorities, when we believe in good faith that the law or other regulation requires us to share this data (for example, because of a request by a tax authority or in connection with any anticipated litigation);
- Third party service providers who perform services or functions on our behalf (including external suppliers such as on-line inductions and training providers, background checking agencies - eg criminal record, work rights, and credit checking, and consultants, business associates, insurers and professional advisers such as lawyers, auditors and accountants, technical support functions and IT consultants carrying out testing and development work on our business technology Systems);
- Third party outsourced IT, including cloud-based storage providers, and document storage providers where we have an appropriate processing agreement (or similar protections) in place providing us with specialised and efficient database management, development and storage, who may be based in Europe
- A professional association or registration body that has a legitimate interest in the disclosure of your personal and sensitive information
- A Workers Compensation body
- Any person with a lawful entitlement to obtain the information
- Third party aggregators;
- Third party service providers who provide services to you via the Hays App;
- Third party training providers, who will receive some limited personal information about you by way of a unique identifier, to make it quicker and easier for you to sign up to training courses;
- Marketing technology platforms and suppliers who assist us with the provision of marketing communications to you, and customer feedback survey providers, such providers being based in the USA or Germany
- If Hays merges with or is acquired by another business or company in the future, (or is in meaningful discussions about such a possibility) we may share your personal information with the (prospective) new owners of the business or company.
For any disclosures outside of Australia or New Zealand as the case may be, we take reasonable steps to ensure that the recipients of such information do not breach the APPs or IPPs in relation to that information. We will take reasonable steps to ensure, for instance pursuant to a contractual agreement, that your personal information receives an adequate level of protection, for example your information will be stored on secure servers that are protected in controlled facilities. We have put in place appropriate procedures with the third parties we share your personal information with to ensure that (a) your personal information is treated by those third parties in a way that is consistent with and which respects the privacy laws of Australia or New Zealand as appropriate and (b) will only use your information for the purpose of providing services to Hays and will not use your information for any other purpose.
Management of personal information
At Hays, we train our staff to respect the confidentiality of customer information and the privacy of individuals. Hays regard breaches of your privacy very seriously and any breach will result in disciplinary action being taken, dependent upon severity. Hays have appointed a Privacy Officer to ensure that our management of personal information is in accordance with this policy and the relevant Privacy Acts.
How do we store and protect personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records and take such steps as are reasonable in the circumstances to protect the personal information we hold from misuse, interference and loss, unauthorised access, modification or disclosure. We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records. If you suspect any misuse or loss of or unauthorised access to your personal information please let us know immediately. Details of how to contact us are found at the ‘Enquiries and Complaints’ section below.
How do we keep personal information accurate and up to date?
Hays takes such steps as are reasonable in the circumstances to ensure that the personal information it holds and discloses is accurate, up to date, complete, relevant and not misleading. We recognise that information changes frequently with changes of address and other personal circumstances. We generally update your customer information over the telephone. Please advise your consultant when your personal details change.
If you have created a profile with Hays via our website, you are able to review and edit your personal information at any time by logging into your account and reviewing your profile. You can delete your personal information or close your account by contacting the Privacy Officer. If you do choose to close your account with Hays, Hays may retain personal information from your account as and where required by law.
What are cookies and how do we use them?
A ‘cookie’ is a bite-sized piece of data that is stored on your computer's hard drive. They are used by nearly all websites and do not harm your system. We use them to track your activity to help ensure you get the smoothest possible experience when visiting our website. We can use the information from cookies to ensure we present you with options tailored to your preferences on your next visit. We can also use cookies to analyse traffic and for advertising purposes.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. We also provide information about this in our Marketing preferences page on the Hays website.
Further information regarding cookies is in the ‘Cookies Policy’ below.
How to reject cookies
If you don’t want to receive cookies that are not strictly necessary to perform basic features of our site, you may choose to opt-out by changing your browser settings.
Most web browsers will accept cookies but if you would rather we didn’t collect data in this way you can choose to accept all or some, or reject cookies in your browser's privacy settings. However, rejecting all cookies means that you may not be able to take full advantage of all our website's features. Each browser is different, so check the ‘Help’ menu of your browser to learn how to change your cookie preferences.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
COOKIES POLICY
What's a cookie?
A ‘cookie’ is a piece of information that is stored on your computer's hard drive and which records your navigation of a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. We also provide information about this in our Marketing preferences page on the Hays website.
How do we use cookies?
We use cookies to do two things:
- To track your use of our website. This enables us to understand how you use the site and track any patterns that emerge individually or from larger groups. This helps us to develop and improve our website and services in response to what our visitors want and need
- To help us advertise jobs to you that we think you'll be interested in. Hopefully this means less time for you trawling through endless pages and will get you into the employment you want more quickly
Cookies are either:
- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any information from your computer; or
- Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics and for personalisation (see below)
Cookies can also be categorised as follows:
- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when applying for a job, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet
- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular
- Functionality cookies: These cookies allow our website to remember choices you make (such as your username, language or the region you are in) and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customise. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised
- Personalisation cookies: These cookies help us to advertise details of potential job opportunities that we think may be of interest. These cookies are persistent (for as long as you are registered with us) and mean that when you log in or return to the website, you may see advertising for jobs that are similar to jobs that you have previously browsed
Hotjar
Our websites use services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, Surveys and Recruiters. The information generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Hotjar on servers in Ireland. Through the Hotjar tracking code the information collected includes:
Device-specific data
The following information may be collected through your device and browser:
- Your device's IP address (collected and stored in an anonymised format)
- Your email address including first name and surname
- Device screen size
- Device type (unique device identifiers) and browser information
- Geographic location (country only)
- Preferred language used to display the webpage
Log data
Our servers automatically record information which is created upon using Hotjar. Data includes:
- Referring domain
- Pages visited
- Geographic location (country only)
- Preferred language used to display the webpage
- Date and time when website pages were accessed
Hotjar will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. By continuing to use this website, you consent to the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with their respective privacy policies. The cookies used by Hotjar have differing durations; some are 365 days; some persist for the session only.
To opt out, please visit Hotjar Policies.
To opt out, please visit Hotjar Policies.
Enquiries & complaints
You can make enquiries, requests to access/delete or correct your information, or complain about alleged breaches of the APP’s or IPP’s to our Privacy Officer:
| Australia The Privacy Officer Hays Specialist Recruitment Reply Paid 2135 Brisbane QLD 4001 Email: privacy@hays.com.au Phone: 1800 805 051 |
New Zealand The Privacy Officer Hays Specialist Recruitment GPO Box 2135 Brisbane QLD 4001 AUSTRALIA Email: privacy@hays.net.nz Phone: 0800 429 769 |
Complaints
We aim to acknowledge receipt of all complaints within 10 working days and aim to resolve all complaints within 30 working days. This may not be possible in all circumstances depending on the contents of the complaint. In this situation, we will respond to your complaint in a reasonable time. If you are not satisfied with our response to your complaint, in Australia you can contact the Australian Information Commissioner (OAIC); or in New Zealand you can contact the Office of the Privacy Commissioner.
Access
Subject to some exceptions that are set out in both the Australian Privacy Principles and the New Zealand Information Privacy Principles you can gain access to the personal information that we hold about you.
To make a request to access your personal information, you will need to complete an application form verifying your identity and specifying what information you require. Please contact our Privacy Officer for an application form. We will respond to your request within a reasonable period (and in any event in compliance with any legal requirements) after the request is made and provide access to the information in the manner requested, if it is reasonable and practicable to do so.
We may impose a moderate charge in providing access. Our Privacy Officer will discuss this with you. You should also anticipate that it may take time to process your application for access as there may be a need to retrieve information from storage and review it in order to determine what information is relevant.
If we refuse to provide you with access to your personal information, we will notify you in writing of the reasons for the refusal and the process for escalation regarding this refusal.
Correction
You may request that we correct the personal information that we hold about you if you deem it to be inaccurate, incomplete, out-of-date, irrelevant or misleading. We will respond to your request within a reasonable period (and in any event in compliance with any legal requirements) and we will take reasonable steps under the circumstances to correct the information.
If we refuse to correct your personal information, we will notify you in writing of the reasons detailing our refusal to correct the information and the process for escalation regarding this refusal. Should we refuse you may ask us to place with the information a statement that the information is inaccurate, incomplete, out-of-date, irrelevant or misleading and we will take such reasonable steps under the circumstances to associate the statement with your information. If you wish to exercise your rights of correction you should contact our Privacy Officer for an application form. We will not charge you for making the request to correct your information, correcting the information, or associating a statement.
Feedback
Hays have several areas on our website where you can submit feedback, under the ‘contact us’ section. Any feedback that is submitted through this area becomes the property of Hays. We may use this feedback, such as success stories or responses to surveys, for marketing purposes, or to contact you for further feedback on the site.
MS-118-01
April 2024