71063 Client Services Advisor - NABtrade NSW
Opportunity available for an Advisor in Client Services for NABtrade
Your new company
NAB are currently experiencing rapid growth and are now looking for enthusiastic Client Servicing Advisors for NABtrade.
Join the dynamic team at NABtrade, NAB’s online investing platform that offers access to over 10,000 securities across shares, bonds, and managed funds. With one account, customers can invest directly in a range of products, including domestic and international shares, exchange-traded funds, and bonds. At nabtrade, customer obsession and ownership are at the heart of everything we do.
More information: https://www.nabtrade.com.au/
Why work with NAB?
> Recognition and reward for the value that you bring.
> Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career.
> Be part of a fun, diverse, supportive, and inclusive team environment.
> Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career.
> Be part of a fun, diverse, supportive, and inclusive team environment.
Your new role
As an Advisor in Client Services for NABtrade, you will be responsible for providing exceptional service to clients and answering questions in relation to shares trading and NABtrade online platform.
- Taking inbound calls (average 40 inbound per day) and some outbound calls for trading clients, stockbrokers, individual clients, private wealth, retail or businesses.
- Content of calls includes effective resolution of customer’s NABtrade account queries, technical website queries and market related queries; including product and service-related enquiries across NABtrade products, NABtrade website navigation, password reset, placing trade orders on client’s accounts. Please note there are NO financial advise involved.
- Provide information to the processing team from the client and to the client to action forms, transfers, requests etc.
- First time resolution of complaints and escalation of unresolved issues to a Team Leader.
- Providing clients with quality calls according to NAB trade’s call quality framework.
This is a 6-month temporary assignment at Level 10, 2 Carrington Street, Sydney with a high possibility of extension or permanency. The pay rate is $35.86 per hour plus super. With work of 37.5 hours per week Monday – Friday between the hours of 8:00 AM – 6 PM.
This role is starting on the 9th of June.
What you'll need to succeed
- Prior call centre and customer service experience are essential
- Strong problem-solving skill
- Curious to learn about the stock market
- Clear and professional communications style
- Solid commitment to stay in NAB long-term
- Valid working rights in Australia
What you'll get in return
- Excellent career progression opportunities.
- Sydney CBD office – one minute away from public transport.
- Flexible hybrid working arrangements after you are fully proficient in the role.
What you need to do now
We are currently shortlisting for interviews! If this matches your experience and skill set, we'd love to get in touch and learn more about you.
LHS 297508
Summary
- Job Type
- Temporary
- Industry
- Banking & Financial Services
- Location
- NSW - Sydney CBD
- Specialism
- Banking
- Ref:
- 2928699
Talk to a consultant
Talk to Matilda Anastasya, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street
Telephone: 0396049510
JOB_51379792928699