Your new company

Our client is looking for an IT Service Desk Technician. This will begin as a 3-month contract and has the potential for extension. They will be required to provide Service Desk / Desktop support to the internal staff.

Your new role

The role coordinates fulfilment of requests to maintain high levels of satisfaction with IT services. Technicians are responsible for all activities to respond to Complexity 1 requests and incidents.
Providing a single point of contact and end-to-end responsibility to ensure submitted requests have been processed via the ticketing system and via phone calls.

What you'll need to succeed

Main Duties:

• Out of warranty computer swaps across all offices

• Provide effective support on all Complexity 1 requests via Ticketing System and Telephone

• Ensure all incidents are closed within SL

• Provide outstanding customer service both written and verba

• Provide support for both Incident and Service Requests

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.