NAB Customer Service Advisor, Business Banking - KNOX
NAB Business Direct team are looking for their next customer service superstars!
NAB Knox Data Centre in Wantirna South is looking for aspiring bankers who are passionate about Business Banking and most importantly, customer service!
Working in the NAB Business Servicing team, your goal is to assist Business and Corporate clients, by providing exceptional customer service and tailored solutions, across a wide range of Banking enquiries, whilst adhering to banking compliance guidelines. Working in a Contact Centre environment, you will have allocated start and finish times, with breaks scheduled across the day. Adherence to schedule is imperative given the nature of this role, and ensures NAB provides the best experience to its Business customers.
Day-to-day responsibilities will include:
Day-to-day responsibilities will include:
- Handling high-volume of inbound calls from existing Corporate and Business customers
- Helping to educate and service NAB’s Business and Corporate customers, across the Digital Banking platform
- Adherence to the ASIC Standards and Industry Code of Practice.
FULL-TIME hours given and expected, working in-office for the duration of the contract at NAB Knox Data Centre 122 Lewis Road, Wantirna South 3152.
FREE Parking is available. Shifts will run on a rotating roster Monday – Friday 7:30AM – 8:00PM.
Please importantly note: this is NOT a HYBRID role, and you will be expected to work from the office 5 days a week.
What you'll need to succeed
AU/NZ Citizenship or Permanent Residency in Australia
Strong customer-centricity
Resilience with the ability to manage complex and detailed enquiries
Proven customer service experience from call centre, retail, hospitality, or other industries
Fresh graduates are welcome!
What you'll get in return
Stay ahead of the curve and drive your career with NAB! This is a fantastic opportunity to join one of Australia’s Top 4 banks. As a valued member of the team, you will be offered:
Access to NAB’s employee Staff Club benefits, which include amazing rewards and discounts
An abundance of resources to help you manage your physical health and wellbeing. This includes an Employee Assistance Program and wellbeing initiatives.
An abundance of resources to help you manage your physical health and wellbeing. This includes an Employee Assistance Program and wellbeing initiatives.
Extensive training and career progression.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
LHS 297508
Summary
- Job Type
- Temporary
- Industry
- Banking & Financial Services
- Location
- VIC - Eastern Melbourne
- Specialism
- Contact Centres
- Ref:
- 2895768
Talk to a consultant
Talk to Matilda Anastasya, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street
Telephone: 0386168455
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