NMC Technical Officer
Excellent opportunity to work within Vic State Government in a long-term role.
Job type: One year fixed-term with permanent benefits. Working model: Hybrid (2 days in Office).
Your new company
A prominent state government department
Your new role
You will participate in the day-to-day operations to monitor and manage all telecommunications network based on SDH, PDH, DWDM, OTN, IP/MPLS, xDSL, wireless transmission and access networks. You will undertake day-to-day activities on a 24-hour basis as a part of the management of the network, these activities include:
- active monitoring of networks
- troubleshooting of network issues and faults
- resolution and escalation of network issues and faults
- handling of change requests, permits to work, security monitoring calls and job ticket reviews
- contributing to the continuous improvement of operations and processes
In this role you will,
- Analyse alarms using various operational support system (OSS) components, monitor network performance, proactively take preventative action wherever possible according to agreed procedures to minimise service disruption.
- Implement quality and cost-effective solutions to resolve network and service issues raised.
- Apply the prescribed solutions that meet customer requirements and existing SLAs where applicable.
- Attempt restoration of network and service issues using pre-defined solutions, and, if not successful, gather relevant information to escalate to the next level of support, either internally or externally.
- Contribute to the development and documentation of procedures, processes and knowledgebase as required.
- Monitor and process permit to work and change requests.
- Receive and action any calls for the security desk monitoring function.
- Contribute to various forums relating to process, procedure, network/service issue identification and solution generation or other business requirements.
What you'll need to succeed
- Experience in monitoring, troubleshooting and maintaining carrier grade telecommunication services across one or more of the following networks: PDH, SDH, DWDM, OTN, IP/MPLS, xDSL and wireless
- Working in a 24 x 7 operational environment with shift work (Morning/Afternoon/Night)
- Experience providing technical support on a broad range of networks and systems
- Exposure to a customer-centric, delivery focused environment
- Experience in configuring Juniper, Cisco, Extreme, and other carrier grade switches/routes/muxes/DSLAMS
- Experience with Microfocus, OBM, or other similar OSS platforms
- CCNA, JNCIA or similar certifications (preferred)
- ITIL Certification (preferred
What you'll get in return
- Working in a government organisation where they develop and grow careers
- An excellent salary package with additional shift allowances
- A long-term opportunity with flexible work arrangements.
What you need to do now
If you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to Gopalakrishnan.subramanian@hays.com.au
LHS 297508
Summary
- Job Type
- Permanent
- Industry
- Government & Public Services
- Location
- VIC - Melbourne CBD
- Specialism
- Technology
- Pay
- $82,000 + Super
- Ref:
- 2895771
Talk to a consultant
Talk to Gopalakrishnan Subramanian, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street,
Telephone: 0498473939
JOB_51224992895771