Your new company

Your new role

Join the team as a Customer Service Representative, where you’ll engage with customers across various channels to resolve issues efficiently, aiming for first-call resolution.

• Actively listen to customer enquiries, demonstrate empathy, and ensure their needs are met.
• Manage customer orders, adjust to specific ordering processes, and ensure accurate freight charges.
• Stay updated on product features and promotions, upsell products, and communicate with the Demand Planner on stock issues.
• Organise warranty item returns, liaise with the Production Manager, process credit notes, and rectify consignment errors.
• Work with Customer Service reps, Sales, Accounts, Warehouse, and offshore factories to ensure smooth operations.

What you'll need to succeed

• Excellent communication skills
• Proven performance in internal sales/customer service
• Ability to follow processes and procedures
• Competent computer skills in Excel and Word with a high level of accuracy
• Ability to work in a team environment
• SAP experience desirable
• Previous experience in the sporting industry is desirable

What you'll get in return

• 65k + super
• Company-wide bonuses (depending on company performance)
• Full training provided
• Onsite parking
• Supportive and fun environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.