• Knowledge and experience in ServiceNow modules with a specialisation in ITSM and ITOM and Integrations.
• Hands-on experience of architecting, designing, developing, and supporting enterprise-scale ServiceNow implementations.
• Ability to translate requirements into technical designs, aligning with ServiceNow platform capabilities and best practices.
• Confidence in establishing controls for the technical team to align on standard processes and drive towards successful product releases.
• Experience of implementing CSDM and knowledge of Configuration management practices.
• Knowledge of solution architecture, scalability, performance, and security aspects of the ServiceNow Platform.
• The ability to analyse a wide range of technical data within systems and processes, including identifying improvements and mitigating risks with design or solution proposals.
• Experience liaising with stakeholders, advising, and influencing on tech strategy and design related to the ServiceNow platform.
• Hands-on experience in ITIL framework, DevSecOps, and SRE principles.
• Ability to mentor and develop engineers, advocating for best practices.

• ServiceNow ITSM/ITOM and integration implementations
• Core Platform micro-certifications: Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM
• Certified Technical Architect
• SDLC, CI/CD pipeline, automation, testing, scripting, networking, and related technologies
• ITIL Framework
• Cloud Environments: AWS, Azure, Linux
• Web Technology: XML, JavaScript, HTML, Web Services - REST/SOAP, AngularJS
• ServiceNow Certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), ITSM Certified Implementation Specialist (CIS), and CSM Certified Implementation Specialist (CIS)

• Flexibility to balance where work is done
• Various flexible working options, including changing start and finish times, part-time arrangements, and job share.
• Support when faced with challenges and empowerment to tackle new opportunities.
• Opportunities to work in technology hubs in Melbourne and Perth.
• A supportive and thriving work environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.