Service Centre Assistant
Service Desk Assistant Contract with Local Gov
Your new company
Our client is a local government agency looking to add to their flourishing Service Desk team.
Your new role
The ICT Service Centre is the primary service desk providing quality “first-point-of-contact” for the information communication technology (ICT) needs customers, including the accurate logging and resolution of ICT incidents and service requests.
This is provided through different support channels such as:
1. Phone calls
2. Self Service tickets
3. Tech Street (Face to Face support)
1. Phone calls
2. Self Service tickets
3. Tech Street (Face to Face support)
What you'll need to succeed
- Strong customer service skills
- Knowledge across various software applications eg. Office365, Active Directory, SAP, Citrix.
- Service Desk experience, including management of tickets within an ITSM Platform
What you'll get in return
You will enjoy a 6 month contract with potential extension. The role is based out of the Brisbane CBD. You will enjoy a 36.25 hour work week, flexible work arrangements and a supportive/diverse work environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508
Summary
- Job Type
- Contract
- Industry
- Technology & Internet Services
- Location
- QLD - Brisbane CBD
- Specialism
- Infrastructure
- Ref:
- 2901664
Talk to a consultant
Talk to Eve Stone, the specialist consultant managing this position, located in Brisbane
Level 45, One One One Eagle St, 111 Eagle Street
Telephone: 0756675250
Recommended Courses
Process Analysis and Documentation60 minutes 
Communicating Under Pressure Module15 minutes JOB_51253022901664