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Payments Officer

Geelong | Full-time temp role | Jan - June 2025 | Utilise your data entry, accounts & customer service skills.
Are you ready to join a dynamic team where your expertise in accounts and customer service will shine?

A full-time temp position commencing mid-late Jan until June 30th 2025.

Your new company

Hays are seeking a standout candidate who thrives in a high-volume, fast-paced environment. You will be at the heart of our clients’ operations, ensuring accurate processing of provider accounts, client reimbursements and medical treatment costs. You’ll be great with systems and being able to utilise their Electronic Data Interchange system will be crucial to your success.

Your new role

The Payment Officer is responsible for the provision of timely and accurate processing of high volume provider accounts and client reimbursements. The role also entails providing first call resolution and quality customer service to providers and clients through inbound and outbound calls. As account types and their level of complexity vary greatly, the Payment Officer is required to resolve account issues using strong problem-solving skills and stakeholder engagement to ensure all accounts are processed and paid in a timely manner.


What you'll need to succeed

You’ll need to be a stand-out candidate with experience across accounts, a proven ability to provide excellent customer service and with an ability to problem-solve in a high volume, fast-paced environment.

Payments/data entry/accounts experience
  • Ensure accurate and efficient processing of provider accounts and client reimbursements
  • Process and manage medical treatment costs for clients to confirm their eligibility of the medical excess threshold. Manage the processing, reporting and provider troubleshooting for organisations Electronic Data Interchange system that supports large providers with an electronic channel for payment fulfilment
  • Generate and send direct correspondence to providers when requested
  • Review and action business and system reports (e.g. exception management) to meet business targets supporting the prompt payment of accounts
  • Provide account expertise to resolve complex account issues for internal stakeholders. Participate in portfolio responsibilities of choice e.g. Staff Liaison Group, IT system superusers, problem-solving board and subject-matter experts for various organisations


Problem-solving skills
  • Rotate between accounts processing and problem-solving functions applying LEAN and continuous improvement techniques.
  • Identify, test and implement process improvements to enhance payment efficiency.
  • Solve problems relating to payments to improve processing productivity and quality
  • Utilise outbound and inbound calling to assist providers, clients and internal stakeholders to increase their understanding of billing standards to prevent resubmissions and rework projects.
Customer Service excellence
  • Deliver high quality customer service and first call resolution to clients and providers through organisations dedicated accounts phone line
  • Proactively call providers to resolve account issues where information is required to expedite the payment of their accounts and resolve billing enquiries.

What you'll get in return

Through Hays, this role offers you an hourly rate of $40 + Super, an opportunity to progress your career within the government space, hybrid working arrangement and:
  • Geelong Office Location / Hybrid Working Arrangement
  • Weekly pay cycles
  • Nominated choice of superannuation fund
  • Online time sheet submission and approval
  • No hidden costs or payroll deductions for our services
  • No invoicing required for Pty Ltd holders
  • Regular contact with consultants throughout the duration of your assignment


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to summa.tickell@hays.com.au, or call us now (03) 5226 8007.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
VIC - Geelong
Specialism
Accounting Support
Pay
$40/hour + Super
Ref:
2903925
Closing date
3 Jan 2025

Talk to a consultant

Talk to Summa Tickell, the specialist consultant managing this position, located in Geelong
Suite 16, Level 1, 240 Pakington St

Telephone: 0352268007

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