Your new company

Located in the heart of Melbourne's CBD, surrounded by stunning walkways and local cafés, there is a prestigious Big 4 Bank looking to expand their dedicated call centre team. They specialise in delivering exceptional banking services to their clients.

• Position: Banking Call Centre Representative
• Location: Melbourne CBD
• Hours: Full-time, rotational roster
• Start Date: January 2025
• Pay rate: $35.86 per hour
• Requirements: Must hold full-time work rights

Your new role

In the banking call centre, you will be the main point of contact for customers, handling high-volume inbound calls and addressing various banking enquiries while adhering to compliance guidelines. This role requires excellent communication skills and a commitment to providing outstanding customer service in a fast-paced environment.

What you'll need to succeed

• Must be friendly, polite, and genuinely passionate about helping customers.
• Comfortable working in a fast-paced environment, handling high volumes of phone calls.
• Adhering to start and finish times as being the first point of contact for customers is crucial.
• Quick on the calls, a go-getter, and proactive in resolving customer issues.
• High attention to detail and active listening skills are essential.
• Excited to work, motivated, and excellent at communicating.

What you'll get in return

• Potential to transition to permanent roles and advance within a prestigious Big 4 bank.
• Comprehensive on-the-job training and ongoing development opportunities.
• Be part of a supportive team dedicated to your growth and success.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

LHS 297508