Your new company

You will join a large Federal Government Department that is dedicated to improving the life of everyday Australians. This Department currently has multiple key objects that are expected to be delivered in the next few years, and is looking for an experienced Service Designer to support this work.

Your new role

• Lead and review multiple user research and business and technical engagement activities to map, analyse and evaluate the user experience, business processes, and technology applications of current services, identifying opportunities for improvement.

• Lead the development of service design artefacts, including current state journey maps and service blueprints, future state maps, discovery reports and presentations

• Lead the co-design, testing and evaluation of potential future state options for service improvements, including assessing feasibility, viability, and desirability.

What you'll need to succeed

• Extensive experience in service design for large scale transformations including demonstrable experience in strategic thinking

• Demonstrable experience in solving complex problems based on evidence, analysis and investigation

• Strong track record working in agile and multidisciplinary teams

• Human Centred Design approach to service delivery

What you'll get in return

• Long-term contract with extensions

• Hybrid Working

• As a HAYS contractor, you will receive ongoing support from a specialised consultant throughout your assignment, gaining valuable market insights and updates.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Lillee at Lillee.Keane@hays.com.au.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.