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Return To Work Specialist

Return To Work Specialist, Recovery Pathway Specialist, Full-Time, Sydney, Parramatta, Newcastle, CBD

Your new company

Our client, a top player in Workers Compensation and Personal Injury Claims, is dedicated to guiding individuals back to health and work.

Become a vital part of the team where your contributions will make a daily impact on people's lives. We have full-time contract positions available which end in December 2025, located in Sydney and Newcastle with the flexibility to work from home.

Step into a rewarding position as a Return-To-Work Specialist, where you'll provide exceptional support and intervention to workers and employers dealing with psychological injury claims stemming from workplace bullying and harassment. In this role, you'll work closely with the primary case manager during the initial 14 weeks of the claim. Your mission will be to ensure workers access appropriate treatment, drive facilitated discussions, set clear return-to-work goals, and mediate any perceived conflicts between employers and employees. This role is all about making a tangible difference in people's lives, guiding them through challenging times with empathy and expertise.

Your new role

  • Champion Workplace Harmony: Use your exceptional mediation and communication skills to resolve workplace bullying & harassment claims that have led to psychological injury claims, working closely with all relevant stakeholders.
  • Support Swift Recovery: Ensure timely access to treatment and essential services, aiding workers in their journey towards a speedy recovery and successful return to work.
  • Drive Early Interventions: Develop and implement early intervention plans in collaboration with your team to achieve key recovery objectives.
  • Collaborate for Success: Work seamlessly with Case Managers, Technical and Injury Management Specialists, and Team Leaders to support effective claims management.
  • Engage Across Channels: Connect with internal and external stakeholders through video conferencing, phone calls, and face-to-face interactions to foster strong, supportive relationships.

What you'll need to succeed

  • Mediation and Conflict Resolution: Previous experience or qualifications in mediation, facilitated workplace discussions, or conflict resolution.
  • Problem-Solving Proficiency: Strong ability to identify and resolve issues by analysing diverse sources of information.
  • Drivers Licence: Must have a full driver’s licence and access to your own vehicle.
  • Relationship Building: Proven ability to establish productive relationships with stakeholders, understanding and meeting their needs.
  • Analytical Skills: Ability to gather and evaluate information from various sources to identify and resolve problems effectively.
  • Interpersonal Skills: Strong interpersonal and communication abilities across different mediums.

What you'll get in return

  • Dynamic Team Culture: Be part of a vibrant and innovative team that fosters collaboration and creativity.
  • Flexible Work Options: Enjoy the flexibility of working from home once you’re fully trained in your role.
  • Wellbeing Program: Benefit from our comprehensive corporate wellbeing program, including discounted health insurance and gym memberships.
  • Exclusive Discounts: Gain access to our Rewards Hub, offering discounts at over 350 retailers.
  • Recognition and Rewards: Receive annual tenure and performance-based recognition rewards.
  • Professional Growth: Take advantage of our extensive learning and development support.
  • Celebratory Events: Participate in company-wide events celebrating our successes.
  • Quarterly Awards: Be recognised through our quarterly Reward and Recognition Awards.
  • Parental Leave: Up to 16 weeks paid parental leave.

What you need to do now

If you are interested in this role and feel you have the necessary skills and experience to succeed, click ‘Apply Now’. Alternatively, contact Hannah O’Sullivan at Hays via Hannah.osullivan@hays.com.au for more information.


LHS 297508

Summary

Job Type
Permanent
Industry
Insurance
Location
NSW - Sydney CBD
Specialism
Insurance
Pay
COMPETITIVE + SUPER
Ref:
2907935

Talk to a consultant

Talk to Hannah OSullivan, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0282269622

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