Your new company

Join a Federal Government Department that is based centrally in the CBD. This organisation plays a crucial role in ensuring fair and transparent processes, providing a supportive environment for professional growth and development.

• Handling a variety of complaints.
• Making prompt decisions to advance or close cases as an authorised decision-maker.
• Effectively communicating with both internal and external stakeholders, through verbal and written means.
• Engaging regularly with the public via phone, email, and in-person interactions.
• Identifying and escalating new issues, trends, and systemic problems.
• Collaborating effectively within a team, participating in corporate activities, and providing training and mentorship as needed.
• Contributing to the overall performance of the Complaints Branch and the Office in a cooperative and inclusive manner.
• Representing the Office with professionalism and integrity.
• Performing administrative and project-related tasks as required.

What you'll need to succeed

• Strong research and critical analysis abilities.
• Proficiency in conveying complex information clearly to diverse audiences, both verbally and in writing.
• Sound judgment, discretion, and common sense in stakeholder interactions and decision-making.
• Efficiency and effectiveness in achieving results.
• Experience in complaint handling, investigations, or regulatory roles (such as application assessment, compliance monitoring, audit, or enforcement).

What you'll get in return

In return, you will work in a supportive and collaborative team environment where you can contribute and grow. The chance to make a real difference by addressing and resolving complaints, improving processes, and identifying systemic issues.

What you need to do now

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to yvonne.scott@hays.com.au or call Yvonne Scott now on 08 7221 4146 now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.