• Providing exceptional customer service and tailored solutions for overdue accounts in an outbound & inbound phone capacity
• Discussing potential hardship arrangements and ideal payment methods for customers
• Educating the customer about services which they can use to help them better manage their accounts.
• Applying your problem-solving skills to be able to assist customers in their unique situation whilst taking on an empathetic approach
• Manage early and mid-stage accounts that have fallen overdue or are noncompliant with the terms and conditions of a contract.
• Communicate with influence by negotiating arrangements with customers in sometimes adverse and complex circumstances.
• Build working relationships with bankers, NAB Assist Customer Care, and assist in coming up with payment plans and setting up direct debit or onetime payments, etc.
• Opportunity for upskills on hardship and business accounts, exposing you to different areas of our department and expanding your future job opportunities

• Excellent verbal and written communication skills and a good understanding of customer needs.
• Experience of understanding the pain points and challenges that everyday customers experiencing hardship are facing
• Interest in building a banking career
• Call centre experience highly desirable
• Strong customer service experience required

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.