Hays is currently seeking expressions of interest from customer service superstars located in the Eastern Melbourne suburbs for short and permanent positions. The ideal candidate will have face-to-face customer service experience in retail, hospitality, or administration. Previous call centre experience is desirable as well.

Your new role

• Managing a high volume of calls and communication via live chat, email and administrative support
• Handle inbound and outbound customer calls in a professional and friendly manner
• Provide accurate information about products and services
• Address customer enquiries, concerns, and complaints, aiming for first-call resolution
• Maintain customer records and update information in the company database
• Collaborate with team members and other departments to ensure customer satisfaction

What you'll need to succeed

• Previous face-to-face customer service experience in retail, hospitality, or customer-focused administrative roles
• Strong and clear verbal communication skills
• Confident in computer skills and navigating multiple systems
• Demonstrated experience working in a fast-paced environment and ability to multitask

What you'll get in return

• Full training provided
• Work as part of a supportive team
• $32 - $34 per hour plus superannuation
• Office located close to public transport and parking close by

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508