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Level 2 Support Engineer

Level 2 IT Support Engineer job available at Cloud MSP | Permanent | Melbourne East | ASAP start

Your new company

A National IT & Cloud Managed Service Provider headquartered in Melbourne’s East requires a Level 2 IT Support Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies, excellent career development opportunities and flexible working arrangements.

Your new role

In this exciting new role, you will be:
  • Providing 2nd level remote and onsite IT support for a broad range of clients.
  • Supporting a broad range of clients to resolve high level IT issues escalated within the Service Desk.
  • Performing technical support of servers, network and hardware.
  • Assisting with the delivery of infrastructure projects.
  • Delivering a high level of customer service and communication.
  • Handling escalations, whilst mentoring and training Level 1 Service Desk Engineers.

What you'll need to succeed

To be successful in your application, you will need:
  • Demonstrated experience in providing 2nd level IT support.
  • Sound knowledge of Windows Server, Active Directory, Office 365, Microsoft Exchange, Azure, VMware / Hyper-V and Network troubleshooting (Ubiquiti, HP, Check Point, Cisco Meraki).
  • Experience with Autotask PSA, Datto RMM and IT Glue is advantageous.
  • A tertiary education in Information Technology as well as Azure, Microsoft and Check Point certifications are beneficial.
  • Prior experience working for a Managed Service Provider or Consultancy.
  • Current driver’s license and access to a vehicle is required.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered a great salary package, working with a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now

If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to Daniel.Bertino@hays.com.au.


LHS 297508

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
VIC - Eastern Melbourne
Specialism
Infrastructure
Ref:
2910569

Talk to a consultant

Talk to Daniel Bertino, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street,

Telephone: 0386168405

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