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Member Service Consultant

Join a leading not-for-profit health fund on a full-time permanent basis in their Melbourne CBD branch.

Your new company

Join a large not-for-profit health fund, where their mission is to bring a personal touch to healthcare and have a vision to make healthcare understandable, affordable, high-quality, and member centric.
We currently have a permanent full-time opportunity for a Member Consultant to join the team located in Melbourne CBD.


Your new role

As a Branch Member Consultant, you'll be the welcoming face of our organisation, assisting members in making informed healthcare decisions. Assisting members face-to-face and via telephone, your responsibilities will include:
  • Handling a wide range of enquiries from members, including questions about policy changes, billing enquiries, and general enquiries about services
  • Identifying the right coverage options to meet members' needs
  • Assisting members with claims and reassessment of claims.
  • Maintaining accurate membership information


What you'll need to succeed

To succeed in this role, you'll be a customer-centric professional who is adaptable to evolving work practices and thrives in a collaborative team environment. Other key factors for your success include:
  • Strong communication skills
  • Ability to build rapport quickly and actively listen to identify customer needs
  • Confident computer skills and ability to navigate multiple systems
  • A background in needs-based selling or Banking / Insurance experience is highly desirable.
  • The ability to speak and write in Mandarin and Cantonese is advantageous.
  • Flexibility to travel to and work from surrounding branches when needed

This is a permanent full-time role, working Monday to Friday from 8.45am to 5pm, and two Saturdays a month, from 10am to 2pm. Travel to other branch locations will be required for Saturday shifts. Successful candidates will be required to undergo a full background check and provide 2 employment referees.


What you'll get in return

  • $61,500 + superannuation + bonuses. Base salary can be flexible depending on experience.
  • Full training will be provided with continuous learning and growth opportunities.
  • Access to discounts on insurance products, gym membership and more
  • Working with a household brand name who embraces diversity and inclusivity, ensuring a welcoming and safe workplace for all employees.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Insurance
Location
VIC - Melbourne CBD
Specialism
Contact Centres
Ref:
2911202

Talk to a consultant

Talk to Jemma Latemore, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street,

Telephone: 0000000000

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