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Level 2 Support Engineer

Level 2 IT Support Engineer job available at growing MSP | Melbourne CBD | Permanent | ASAP start

Your new company

A growing Managed Service Provider in Melbourne CBD requires a Level 2 Support Engineer to join its team for a permanent role commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements.


Your new role

In this exciting new role, you will be:
  • Providing 2nd level onsite & remote support for clients.
  • Supporting a broad range of clients to resolve high level IT issues escalated within the Service Desk.
  • Performing technical support of servers, network and hardware.
  • Assisting with the delivery of infrastructure projects.
  • Delivering a high level of customer service and communication.
  • Handling escalations, whilst mentoring and training Level 1 Support Engineers.
  • Maintaining relationships with clients.

What you'll need to succeed

To be successful in your application, you will need:
  • Demonstrated experience in providing level 2 IT support.
  • Sound knowledge of Windows OS, Active Directory, Windows Server, Office 365, Microsoft Exchange and Network troubleshooting.
  • Experience with ConnectWise Manage, Datto RMM and IT Glue is highly advantageous.
  • Highly developed troubleshooting and problem-solving skills.
  • A tertiary education in Information Technology as well as Azure, Microsoft and ITIL certifications are beneficial.
  • Experience working for a Managed Service Provider or Consultancy.
  • Access to a car and a valid driver’s license.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered a competitive salary package, working with a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now

If you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to Daniel.Bertino@hays.com.au.


LHS 297508

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
VIC - Melbourne CBD
Specialism
Infrastructure
Ref:
2913942

Talk to a consultant

Talk to Daniel Bertino, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street,

Telephone: 0386168405

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