• Temporary 12-month contract with potential for extension or permanency
• Full-time on a rotating roster (Monday – Friday, 8 am to 6 pm)
• Location: Docklands and allowing you to work remotely 2–3 days per week once proficient.
• Start date: May 2024

Your new company

Your new role

• Assist small business owners with maintenance of existing business loans, transactional and savings accounts.
• Service enquiries, provide loan payoff quotes, oversee term deposit enquiries.
• Guide customers in the use of internet banking, resolve issues related to online banking access.
• Assist customers in disputing fraudulent transactions, issue new and replacement debit cards.
• Provide account statements and support applications for temporary overdrafts and bank guarantees.
• Handle difficult conversations such as business owners in debt or dealing with bereavement.
• Manage calls within strict time pressures and targets.
• Follow scripts, processes, perform ID checks, and ensure quick empathetic handling.

What you'll need to succeed

• Genuine empathy for customers and a passion for providing top-notch service that exceeds expectations.
• Exceptional communication skills
• Determination to succeed and able to adapt to change and can work in a high-pressure environment
• A knack for problem-solving and a curious mindset to explore new approaches that optimise team performance and improve customer service.
• Natural ability to collaborate effectively with others, aligning with our bank’s purpose and values.
• Unwavering motivation to grow and develop a fulfilling career within the Banking Industry.

What you'll get in return

• 6–8 weeks of classroom training followed by practice periods and a 6-week model office with targets. The first 3 months are crucial, and you need to be proficient to continue your assignment.
• Receive ongoing coaching and support to ensure your continued growth and excellence in this role and beyond.
• Enjoy the flexibility of a hybrid position, allowing you to work remotely 2–3 days per week once proficient.
• Be part of a diverse and inclusive work environment that values Gender and Cultural Diversity, Accessibility, Aboriginal & Torres Strait Islanders, LGBTIQ+ Inclusion, and Employee Wellbeing & Engagement.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.