Your new company
Hays has partnered with a State Government department to recruit an AO8 Manager, Privacy and Complaints in Brisbane. This is a fixed-term contract until January 2026.

Your new role
In this role, you will manage a team responsible for coordinating and delivering' the departments key government responsibilities, accountabilities and processes. This will primarily involve the privacy and complaints management functions for the department.

Key Responsibilities:

• Oversee and guide the privacy and complaints team within the Compliance Systems and Governance unit, adhering to modern Human Resources standards and practices.
• Manage and enhance the departments' privacy and complaints management frameworks, ensuring accountability and a strong operational structure to meet legislative requirements.
• Handle the preparation and review of complex and sensitive complaints, administrative information releases, and requests related to information privacy and right to information.
• Collaborate with senior internal stakeholders to review complaint responses and help identify appropriate follow-up actions.
• Utilize research, analytical, and drafting skills to develop and review complex policies, procedures, reports, briefing notes, submissions, presentations, project plans, business cases, and complaint responses.
  

What you'll need to succeed

• Experience in a similar role and/or authoritative knowledge and practical application of the Right to Information Act 2009 and Information Privacy Act 2009 is highly desirable.
• Relevant tertiary qualifications would be highly regarded.
  

What you'll get in return

• Competitive salary packing including Super at 12.75%, leave loading and salary packaging
• Opportunities for personal and professional growth
• Supportive culture prioritising employee mental health and wellbeing
  
  What you need to do now
  If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email chelsea.pearse@hays.com.au.
  If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
  

LHS 297508