Your new company

A large financial organisation is looking for a Smartbar support analyst to join them on an initial 12-month contract position.

Your new role

• Face to Face first & second level support troubleshooting while providing a friendly and professional service.
• Supporting customers from all levels of the business, from frontline customer-facing staff to high-level EGM support
• Mobility support for devices including app installation and connectivity issues on phones, tablets and Laptops
• Desktop & Application Support
• Peripheral & Hardware support including printers, keyboards, mice, webcams, etc.
• MS Teams Video Conferencing support
• Cisco Video Conference support
• AV setup and meeting room technology support
• Core Application support for desktops i.e.: Office 365 apps including Word, Excel, Outlook
• Desktop software support including Edge, Chrome, Active Directory
• ServiceNow incident management
• Assist New Starters with their Day 1 Technology experience

What you'll need to succeed

• Experience working in a first or second level IT support role for a minimum of 2 years (mandatory)
• Demonstrated Customer Service skills with a strong focus on the customer (mandatory)
• Experience supporting mid to executive level customers (desirable)
• Qualification in Information Technology (mandatory)
• Demonstrate in depth knowledge of Desktop, Mobility and Peripheral technologies
• High level of oral and written communication skills
• Experience supporting meeting room and VC technology
• A good understanding of infrastructure platforms and technologies.
• Strong technical background with a high level of troubleshooting skills.
• Valid Driving Licence

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.