Your new company

Hays are proud to be partnering with a leading not-for-profit health fund dedicated to putting members first. This organisation is renowned for providing exceptional value and comprehensive health coverage, ensuring members receive the best care possible. They offer a range of health and wellness programs, including 100% back on selected extras, access to high-quality dental care, and a user-friendly app for managing claims and coverage on the go. Their commitment to the community is evident through their partnerships and initiatives aimed at improving long-term health outcomes. Be part of a team that values innovation, compassion, and excellence in service.

Your new role

Your new role as a Customer Service Officer you will join a fantastic team located in Marion Shopping Centre. You will be an integral part of a busy team responsible for duties not limited to:

• Provide exceptional service and manage transactional sales efficiently.
• Assist members with account access issues, including account lockouts.
• Process insurance claims accurately and promptly.
• Verify members’ coverage details and clarify the extent of their benefits.
• Handle the processing of medical bills with precision.
• Conduct thorough follow-ups to ensure all member inquiries and issues are resolved.
• Communicate coverage details to members, including both covered and non-covered services, with clarity and empathy.

What you'll need to succeed

To be considered for this role, you will meet the following criteria:

• Demonstrated excellence in a customer service or sales role.
• Demonstrated experience in exceeding sales targets and a strong drive to expand new business opportunities.
• Proficient in utilising CRM systems, with a proven ability to quickly adapt to and master complex computer systems.
• An empathetic and personal personality
• Ability to adapt to changing priorities

What you'll get in return

In return for your hard work and dedication, you will enjoy:

• A fantastic permanent opportunity
• Space to apply and enhance existing skills
• A supportive workplace culture

What you need to do now

Tanya Murray is currently recruiting this exciting permanent opportunity so if this sounds like the role you have been looking for and hold all the above requirements, apply ASAP via the link. At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.