Your new company

A growing Managed Service Provider in Melbourne’s North-West requires a Level 2 Support Engineer for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.

Your new role

• Providing 2nd level remote and onsite IT support for clients.
• Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
• Performing technical support for servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Delivering a high level of customer service and communication.
• Handling escalations, whilst mentoring and training Level 1 Service Desk Engineers.

What you'll need to succeed

• Demonstrated experience of providing level 2 IT support, both onsite and remote.
• Sound knowledge of Office 365, Windows Server, Microsoft Exchange, Hyper-V, Backup technologies, VoIP and Network troubleshooting.
• Excellent customer service & communication skills, both verbal and written.
• A tertiary education in Information Technology as well as Azure, Microsoft, Sophos and ITIL certifications are beneficial.
• Prior experience working within a Managed Service Provider or Consultancy organisation is highly advantageous.
• A current driver’s license and access to a vehicle is required.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working within a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now

If you're interested in this role or know of someone who may be, please click ‘apply now’ or forward an updated CV to Daniel.Bertino@hays.com.au.