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Claims Advisor

Join one of Australia’s leading insurance firms where you can make a real difference in peoples' lives.
Your new company

Are you ready to take your career to the next level as a Workers Compensation Claims Advisor with an organisation that values your expertise and commitment? Join one of Australia’s leading insurance firms where you can make a real difference in peoples' lives by guiding them through the complexities of claims.

Your new role

  • Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to ensure accurate claim assessment.
  • Ensure that all legislative compliance timeframes are met, coupled with ongoing reviews of essential reports.
  • Adopt effective strategies to resolve claims efficiently, minimising costs.
  • Facilitate early access to suitable rehabilitation, enabling injured claimants to achieve the best possible recovery.
  • Providing top-notch customer service is the priority. You'll be a vital link between the legislative authority, employers, injured workers, brokers and internal teams, ensuring timely responses and efficient processing.

What you'll need to succeed

  • Valuable Expertise: Prior involvement in handling Workers Compensation claims, supported by a history of achieving successful outcomes.
  • Effective Communication skills: Strong verbal communication abilities that facilitate relationship building, simplify complex concepts, and enable successful negotiations with a range of parties, including claimants, external vendors, regulatory agencies, and internal colleagues.
  • A Genuine Understanding: A heartfelt approach to customer interactions, recognising and appreciating their individual circumstances.
  • Dedication and Honesty: A deep commitment to surpassing customer expectations, paired with a high level of integrity in all interactions.
  • Strong Organisational Abilities: Proficient administrative and writing skills that help manage every aspect of claims in accordance with state regulations.

What you'll get in return

  • A full-time permanent role, working in Newcastle - Monday to Friday
  • Flexibility once trained, being able to WFH and work from the office
  • A competitive salary + super + bonus
  • A fun and engaging work environment
  • 20 weeks parental leave for all permanent employees who are primary carers
  • The opportunity to progress your career and skills while working in a collaborative team
  • Study support for eligible employees, so you can continue to broaden your career opportunities while you work.
  • Discounts on major brand health insurance, as well as discounted gym membership plans

What you need to do now

If you are interested in this role and feel you have the necessary skills and experience to succeed, click ‘Apply Now’. Alternatively, contact Hannah O’Sullivan at Hays via Hannah.osullivan@hays.com.au or phone on 8226 9622 for more information.




LHS 297508

Summary

Job Type
Permanent
Industry
Insurance
Location
NSW - Newcastle
Specialism
Insurance
Pay
Competitive + Super + Benefits
Ref:
2924134

Talk to a consultant

Talk to Hannah OSullivan, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0282269622

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