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Customer Service Representative

Seeking experienced call centre & retail professionals to work for a global company based in Mulgrave.
Your new company
In this role you’ll be working for one of the world’s largest audio-based companies in over 100 countries. They look to improve lives through consumer-centric innovation.


Your new role
  • Attending all inbound calls, and outbound when required
  • Providing quotations to customers/dealers for warranty repairs
  • Processing payments for completed jobs
  • Provide front-of-house assistance for customers doing returns/repairs
  • Logging warranties via SAP
  • Liaise directly with customers and dealers with job status
  • Processing returns
  • Flexible to help other departments, when needed


What you'll need to succeed
  • Must have call centre or front office experience
  • 2–3 years in a similar-based position
  • Prior experience using SAP, or any alternative ERP-based system
  • Intermediate Microsoft Excel skills
  • Must be a permanent resident or citizen with full working rights to apply.


What you'll get in return
  • $66k + Super
  • Great work culture and office environment
  • Free car parking
  • Monthly lunches
  • Southeast suburbs located
  • Staff discounts


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Jennifer Culham

LHS 297508

Summary

Job Type
Permanent
Industry
Broadcasting, Music & Film
Location
VIC - Eastern Melbourne
Specialism
Contact Centres
Pay
66,000.00 k plus super
Ref:
2924328

Talk to a consultant

Talk to Jennifer Culham, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street,

Telephone: 0396049695

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