Hays Technology have partnered with a thriving state government department to appoint a Senior Technical Specialist to a contracting opportunity.

This role manages the daily and specialised requirements for the Infrastructure Operations group. The role ensures ongoing support, maintenance, and operational functioning for Smart Service Queensland (SSQ), clients and stakeholders. You will manage and support services for business areas that work in a 24 by 7 telecommunications environment, providing effective, efficient, and prompt delivery of SSQ’s services to the Queensland public.

As the Senior ICT Operations Specialist, you will be working with a team of like-minded individuals to:

-Oversee, monitor and support all aspects of SSQ’s technical infrastructure including servers (both virtual and physical), networks and ICT security providing 2nd and 3rd level support as required.
-Providing guidance and support to teammates in the effective improvement of services, including the identification of dependencies, incidents and constraints, technology and process improvements
-Ensure ongoing service delivery to SSQ users by prioritising team workflow and managing more complex and/or escalated issues.
-Manage and monitor systems and infrastructure to ensure high performance and availabilityAnalyse data and statistics for business report development and providing recommendations for continual improvement to service delivery such as availability, technical performance and capacity planning.
-Ensure ICT components and technical support are available to meet SSQ’s business needs by establishing and maintaining relationships with internal stakeholders and external suppliers, negotiating supply issues with vendors and escalating any performance issues in service level agreements with management.

To thrive in this role, you will need to demonstrate the following:

Technical – Demonstrated experience in the following: