Customer Obsessed: Providing exceptional customer service and tailored solutions for overdue accounts in an outbound & inbound capacity. Managing early and mid-stage accounts that have fallen overdue or are noncompliant with the terms and conditions of a contract, you will discuss potential hardship arrangements and ideal payment methods for customers.
Move with Speed: Communicate with influence by negotiating arrangements with customers in sometimes adverse and complex circumstances whilst taking on an empathetic approach
Own it: Educating customers on services which they can use to help them better manage their accounts
Win Together: Build working relationships with bankers, NAB Assist Customer Care, and assist in coming up with payment plans and setting up direct debit or onetime payments, etc. Further opportunity for upskills on Hardship and Business accounts, exposing you to different areas of our department and expanding your future job opportunities

• Excellent verbal and written communication skills and a good understanding of customer needs.
• Experience of understanding the pain points and challenges that everyday customers experiencing hardship are facing
• An individual who can address customers’ difficult financial situations
• You will be required to complete online testing to ensure the key competencies in the role are addressed. These include attention to detail, adaptability, resilience and empathy.
• Interest in banking
• Call centre experience highly desirable

What you need to do now

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LHS 297508