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Service Desk Officer

A great opportunity to work as an L1 Service Desk officer for a leading MSP
Your new company
A leading managed services provider dedicated to delivering top-notch IT solutions to their clients. This team is passionate about technology and committed to providing exceptional service.


Your new role
We are seeking a motivated and skilled L1 Service Desk Officer to join our dynamic team. The ideal candidate will have experience in Azure, Active Directory, and the Office 365 suite. As an L1 Service Desk Officer, you will be the first point of contact for the clients, providing technical support and ensuring smooth IT operations.
Salary: $65000 - 70000 + Superannuation

Key Responsibilities:
  • Respond to and resolve technical support requests via phone, email, and chat.
  • Troubleshoot and resolve issues related to Azure, Active Directory, and Office 365.
  • Escalate complex issues to higher-level support teams as necessary.
  • Maintain accurate records of support requests and resolutions.
  • Provide excellent customer service and ensure client satisfaction.


What you'll need to succeed
  • Proven experience in a similar role within an MSP
  • Strong knowledge of Azure, Active Directory, and the Office 365 suite.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
* Only applicants with full working rights to work in Australia are encouraged to apply.

What you'll get in return
  • Permanent ongoing role
  • Opportunities for professional growth and development
  • Hybrid working arrangement post the probation period
  • Supportive team

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Lovlin.Rashmi@Hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


LHS 297508

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
WA - Perth
Specialism
Infrastructure
Ref:
2926309

Talk to a consultant

Talk to Lovlin Rashmi, the specialist consultant managing this position, located in Perth
Level 1, 863 Hay Street

Telephone: 0892659138

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