Your new company

This is an exciting position to join a thriving, expanding and growing organisation in the heart of the Illawarra. Putting their people first is paramount to this company and so there are lots of benefits to working for them, and they pride themselves on the culture they have carved out.

Your new role

If you are an experienced team leader with a heavy focus on customer service who can commit to a 12 month contract then this role could be for you. You will need to perform in a way that is very people-centric. Your role will include...

• Managing the team
• Plan workload for the team
• Process improvement
• Proving clear direction to all team members
• Achieving KPI results
• Training and supporting the team
• Compliance
• Complaint escalation

What you'll need to succeed

In order to be considered you must be able to demonstrate the below...

• Being a role model
• Previous management experience in a customer service environment
• Be adaptable
• Lead collaboration
• Relationship building
• Change management
• Deliver on KPIS
• System savvy

What you'll get in return

In return, you will receive a number of benefits, including various discounts, extra leave and have the opportunity to be part of a fantastic culture.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV adrian.payne@hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.