Your new company

As a dynamic and innovative organization dedicated to providing high-quality healthcare services across New South Wales.

Your new role

As a valued member of the team, you will play a crucial role in delivering exceptional digital operations services within a large and complex service environment. Your responsibilities will include:

• Ensuring internal and external reporting meets expectations for defined SLAs, timeframes, quality, and integrity.

• Logging incidents and requests, triaging, and responding/resolving in accordance with agreed SLAs and customer expectations.

• Maintaining a customer-specific technical and process knowledge base to ensure currency and relevancy.

• Driving continuous service improvement across the Desktop portfolio through problem management.

• Adhering to security and process compliance to maintain effective and robust service delivery.

• Independently working on remote sites to deliver M.A.I.C.D (moves, additions, installations, changes, and decommissioning) of ICT equipment.

• Managing incident and request triage and response/resolution in line with agreed SLAs and customer service metrics.

• Developing, reviewing, and maintaining the knowledge base of the Desktop team and implementing preventive maintenance regimes.

What you'll need to succeed

To excel in this role, you will need:

• Proven experience and a record of achievement in delivering value-add service delivery in a large and complex service environment, including relevant qualifications or equivalent demonstrated experience.

• Experience with contemporary desktop and server Operating Systems and Directory services.

• Extensive knowledge and demonstrated experience across multiple Microsoft/Citrix technologies and ITIL procedures.

• Ability to define and monitor compliance with processes for the setup and installation of hardware, software, applications, peripherals, and other ICT-based systems to agreed service levels.

• Demonstrated knowledge and experience in configuring, deploying, and supporting end-user compute hardware, software, and accounts using SCCM and Active Directory.

• Experience in supporting Microsoft Operating Systems and Microsoft Office suites.

• Technical understanding of Directory Services and Group Policies.

• Excellent communication, negotiation, and consultative skills.

• Strong time management skills and the ability to manage competing priorities.

• Ability to handle, resolve, and escalate issues effectively under pressure.

What you'll get in return

In return for your dedication and expertise, you will receive:

• The opportunity to work within a supportive and collaborative team environment.

• Access to ongoing professional development and training.

• A competitive salary and benefits package.

• The chance to make a meaningful impact on the health and well-being of the community.

• Opportunities for career advancement

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.