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Customer Service

Customer Service

Your new company

This company has grown to become Australia’s most trusted logistics and freight management solutions provider. As the fastest-growing logistics management specialist, they support over 80 leading brands across various categories, both domestically and internationally.


Your new role

  • Dealing with a range of customers, couriers, and key stakeholders, which combines some inbound and outbound calls as well as significant email communication.
  • Provide regular informative updates for all open enquiries.
  • Investigate issues and promptly escalate and collaborate with the Customer Service Management and Account Management team to proactively resolve freight issues.

What you'll need to succeed

  • Experience in freight & logistics is highly desirable.
  • Previous customer service experience
  • A bubbly and helpful personality
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Strong computer skills, including multiscreen navigation
  • Ideally, you will have experience using Salesforce.

What you'll get in return

  • Fun and supportive environment
  • Team lunches, competitions, and functions
  • Parking on-site
  • Genuine career opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to marc.howey@hays.com.au.


LHS 297508

Summary

Job Type
Permanent
Industry
Supply Chain & Logistics
Location
VIC - West Melbourne
Specialism
Contact Centres
Ref:
2926127

Talk to a consultant

Talk to Marc Howey, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street,

Telephone: 0396049646

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