Your new company

Your new role

You will be responsible for:

• Triaging claim requests and responding to or escalating queries.
• Coordinating claim cost invoices for authorisation.
• Processing claim payments to homeowners and invoices from suppliers.
• Conducting file reviews to determine if files can be closed or need follow-up.
• Managing and responding to central inbox queries, escalating when needed.
• Training and supporting junior claims administrative staff.
• Conducting peer reviews of claim costs and payments.
• Ensuring systems and processes maintain consistency and quality.

What you'll need to succeed

• Experience in similar administrative roles.
• The ability to work independently and in a team.
• Strong communication and collaboration skills.
• Proactive and deadline-oriented.
• Superior organisational skills and client service focus.
• Attention to detail for error resolution.
• Understanding of public sector complexities.
• Proficient in MS Office and quick to learn new systems.
• Experience with account processing or financial management.
• Candidates with a claims or insurance background are encouraged to apply.

What you'll get in return

In return for your dedication and hard work, you will receive:

• Fantastic company culture
• Flexible working arrangements
• Competitive hourly rate that is paid weekly
• Experience working within a state government organisation

What you need to do now