Your new company

Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Regional Victoria. I am partnered with a Federal Government Agency in Geelong to recruit for an APS5 Operations Officer for a full-time temporary assignment until December 2025, with a high likelihood of an extension.

Your new role

• Provide Home and Living secretariat support for all Home and Living decisions.
• Support Agency teams with Home and Living enquiries.
• Resolve issues and complaints related to participant Home and Living applications.
• Lead and contribute to the implementation of process improvement initiatives.
• Manage, collate, interpret, and analyse data to produce reports and dashboards that inform strategic and operational planning.
• Contribute to the achievement of key performance indicators, including planning targets.
• Monitor and action correspondence, assigning and actioning internal work items.
• Coach and mentor staff, providing support on established technical, operational, and administrative activities, procedures, practices, and program/project objectives.

What you'll need to succeed

To be successful in this role, you will demonstrate:

• Experience in liaising with internal and external stakeholders.
• Ability to communicate effectively and provide advice on a range of matters to resolve moderately complex to complex enquiries.
• Strong organisational skills with the ability to set priorities and manage workflow.
• Experience in data management and analysis.
• Proven ability to lead and contribute to process improvement initiatives.
• Strong coaching and mentoring skills.
• Previous experience in a similar role within the public sector.
• Knowledge of relevant legislation, policies, procedures, standards, methodologies, and precedents.
• This role requires candidates to be an Australian Citizen.
• Successful candidates will need to complete 2x reference checks and an NDIS Worker Screening Check

What you'll get in return

Through Hays, this role offers you an hourly rate of $55.24 + super, an opportunity to progress your career with this Federal Government Agency and:

• Geelong Office Location / Hybrid Working Arrangement
• Weekly pay cycles
• Nominated choice of superannuation fund
• Online time sheet submission and approval
• No hidden costs or payroll deductions for our services
• No invoicing required for Pty Ltd holders
• Regular contact with consultants throughout the duration of your assignment

What you need to do now

If you're interested in this role, forward an up-to-date copy of your CV to rebecca.hillbrick@hays.com.au. Please include a short summary of your suitability for the role.

LHS 297508