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Bereavement Services

Bereavement Services - You must be residing in Melbourne, Australia in order to apply!

Your new company

Unlock your potential and embark on a truly rewarding career as a Bereavement Services within this Big4Bank compassionate contact centre team. We are not just a Big 4 Bank; we are a beacon of empathy and support for our customers during difficult times. With our unwavering commitment to excellence, you'll find yourself in an environment that nurtures your growth and offers boundless opportunities for personal and professional development.

  • $39.20/hr + super
  • Temporary 12 Month Assignment, Full-time role on a rotating roster (Monday – Friday 8.30am to 5pm)
  • Location: Docklands and Hybrid after training period
  • Start date: Middle of March 2024

Your new role

Your role will involve providing compassionate assistance and guidance to grieving families or their representatives, such as branch staff, next of kin or solicitors. This includes efficiently closing bank accounts, home loans, credit cards, and personal bank accounts. You will review important documents such as death certificates and wills, collaborate with branch staff to process banking requests, and update customer details. As the first point of contact, you will identify and assist the correct individuals, making a meaningful impact through approximately 30 phone calls per day. Comprehensive training programs, daily team check-ins, and support will be provided to help you succeed in this role. Email correspondence and compliance procedures will also be part of your responsibility to ensure accuracy.

What you'll need to succeed

To be a successful candidate, you will have a genuine passion for providing first-class service:

  • Strong ability to listen and emphasise with the customer's needs whilst operating various systems at one time
  • Possess exceptional communication skills
  • Has a desire to work towards individual targets and team goals
  • Previous experience in a similar role would be advantageous.
  • Ability to show compassion and solve problems.
  • The ability to work to a routine and a set timeframe with excellent time management skills.
  • Knowledge of Windows (including MS Office)

What you'll get in return

  • 4 weeks of an in-depth, industry-leading training program onsite.
  • Opportunity to work in a hybrid position after training.
  • Support and development to build your career within the banking industry.
  • Work for a highly reputable company that promotes a diverse workforce and stands by its values.
  • Strong emphasis on Gender and Cultural Diversity, Accessibility, Aboriginal & Torres Strait Islanders, LGBTIQ+ Inclusion and Employee wellbeing & engagement.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Temporary
Industry
Banking & Financial Services
Location
VIC - Melbourne CBD
Specialism
Banking
Ref:
2909917

Talk to a consultant

Talk to Howard Richards, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0390952254