Your new company

Hays has partnered with a state government organisation to fill multiple roles in Gosford. This well-known and supportive organisation is a household name, with sites across NSW. They value exceptional customer service above all.

Your new role

• Answering inbound calls, addressing queries, and providing accurate information to clients
• Providing excellent customer service
• Using multiple government systems, entering data, and navigating multiple screens
• Meeting KPIs

What you'll need to succeed

• Previous experience in a government or call centre role (highly desirable)
• Previous experience in customer service, administration or similar (essential)
• Excellent communication skills, able to 'smile through the phone'
• Tech-savvy, the ability to pick up systems quickly and navigate across multiple government programs
• Successful candidates may need to complete a police check

What you'll get in return

• Supportive team with ongoing training provided
• Ability to move into different teams and work ongoing with the government organisation
• Weekly pay, online timesheets
• Support from your Hays consultant!

What you need to do now

If you're interested in this role, forward an up-to-date copy of your CV to os.newcastle@hays.com.au. Please include a short summary of your suitability for the role. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.