Your new company

• Hybrid Working Environment
• $37.66 PH Plus Super
• Full-Time Position (Monday – Friday on a rotating roster, need to commit to three 11am -7pm shifts a week and two 9-5pm shifts a week)
• 12-Month Contract with potential for extension or going Permanent
• Office based in Docklands
• Start date: 24th February 2025

Your new role

• You will take on a consulting role where you will demonstrate empathy and care when initiating outbound calls to our existing customers. (Inbound and Outbound dialler, 60+ customer contact calls per day)
• The key function of your role will be to recoup existing debt from existing customers and negotiate a payment plan whilst maintaining excellent customer service and professionalism and identifying triggers for hardship.
• You will initiate outbound calls to existing customers around their mortgages, loans, credit cards and other unsecured products.
• Handle early-stage mortgages and end-to-end unsecured products (late stage) with a variety of tasks
• You will need to adhere to banking compliance guidelines and uncover any future needs for the customer.

What you'll need to succeed

What you'll get in return

• The job is a 12-month contract with the potential for extension or to go permanent.
• Opportunities in collections, hardship, litigation, property sales, small business, and other areas.
• With 3 weeks of classroom training and 4 weeks of on-the-job training.
• Training would consist of mortgages, personal loans, credit cards and then have the opportunity to learn more skills/products.
• Ongoing coaching and support
• Opportunity to work from home and in the office
• Work for a company that promotes a diverse workforce

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.