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Contact Centre Advisor

12-Month Entry Level Call Centre Banking Assignment, Join today!
Our client
UBank is Australia’s first homegrown digital bank and has been supporting everyday Australians since 2008. They are currently experiencing rapid growth and are looking to welcoming energetic, dynamic professionals who have a strong passion for helping customers and delivering exceptional service.

Why work with UBank?
  • Recognition and reward for the value that you bring
  • Be part of a team that is proactively working on changing the future of banking
  • Join a fun, diverse, supportive, and inclusive team environment

UBank’s customer service team is expanding. The main responsibilities will include but not be limited to:
  • Answering inbound calls from personal customers and brokers, about a range of simple to complex enquiries
  • Adapting customer service techniques to ensure relevance to the current market/banking conditions to ensure that the service provided is helpful.
  • Investigate issues and promptly escalate and collaborate with the relevant teams to resolve any issues.
  • Entering customer details, activities, and opportunities into the system to ensure a robust database is maintained

This is a 12-month temporary assignment with a start date of April 28th, 2025, in the Sydney CBD with the potential of extension or permanency. Paying an attractive rate of $35.86 per hour plus super. This is a full-time role with a rotating roster of 38 hours a week. You will work Monday-Friday between 8am-8:30pm & Saturday and Sunday between 8 am-6pm. You will be provided with your roster a few weeks in advance, with one or two weekends a month compulsory. Training is provided in office for the first 4–6 weeks, working Monday-Friday. Once completed, you will transition into a hybrid working model, working 2 days from home.

Weekend work attracts a higher hourly rate.

What you need to succeed:
• Previous direct customer service experience. Call centre experience is desired but not mandatory.
• Hospitality & retail customer service experience is highly regarded
• Excellent verbal and written communication skills
• Highly resilient with an analytical mindset and problem-solving skills

Benefits:
• Hybrid working post training
• Inclusive and fun working culture
• Casual/Relaxed dress code
• Sydney CBD office (Wynyard location) – public transport on the doorstep


What you need to do now :

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Temporary
Industry
Banking & Financial Services
Location
NSW - Sydney CBD
Specialism
Banking
Pay
Paying $35.86ph+ Super
Ref:
2919991
Closing date
21 Mar 2025

Talk to a consultant

Talk to Bethany Mccoll, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: +61386168442

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