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Customer Service Representative

Customer Service - Investments & Superannuation

Your New Company

This is a leading global investment firm that is in full growth mode, priding themselves on managing a variety of asset classes from private equity, everyday families to hedge funds. Their aim is to give their customers attractive investment returns and employ world-class people who are dedicated to building a career within wealth and banking.

Your New Role

You will join a multi-tiered contact centre that is created to help you develop and progress your career within wealth management. Your key responsibility is to be the positive first point of contact for customers, for their superannuation and investment enquiries. Further responsibilities will include:

  • Providing excellent customer service by being informative, courteous and professional to all clients
  • Responding to a high volume of inbound calls from investors, advisers, employers and third parties in a professional manner
  • Modelling subject matter expertise across product lines such as investments, superannuation, annuities and pension accounts
  • Providing customers with accurate product and service information across all complex products, and simplifying those complex products for all customers

What You'll Need to Succeed

  • A great fit for the role includes a recent graduate who is looking to harness their passion for customer service and start their career in an investment contact centre.
  • Somebody who has contact centre experience and handling complex products, whether in financial services or other industries
  • Exposure to working in fast-paced environments such as retail or hospitality or in sports
  • The ability to start on the 24th February and work full-time in the CBD for the first 5 weeks
  • A hard-working, team-orientated attitude who wants to really make his mark on the bank and its customers
  • PR, citizens or those that have full working rights for at least the next two years

What You'll Get in Return

  • Fulltime permanent role based in the Sydney CBD next to Town Hall Station
  • After training only come into the office three days per week after probation.
  • $70k + super further salary increases every time you progress through your tiered training
  • Fantastic training and progression opportunities - a four-tiered training approach that gives you the opportunity to increase your base salary and really propel your career in the contact centre


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Banking & Financial Services
Location
NSW - Sydney CBD
Specialism
Contact Centres
Pay
$70k plus super
Ref:
2907158

Talk to a consultant

Talk to Hannah Faithfull, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0282269832

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