Your new company

Join a leading financial institution dedicated to providing exceptional banking services to educators and their families. This organization is committed to innovation, customer satisfaction, and fostering a supportive work environment.

Your new role

As a Senior Desktop Support L2 Engineer, you will play a crucial role in the implementation and support of Microsoft 365 (M365) across the organization. Your expertise in M365 applications, including Outlook, Teams, OneDrive, SharePoint, and Authenticator, will be essential in ensuring a smooth transition and ongoing support.

• Provide advanced desktop support for M365 applications and Authenticator.

• Assist in the implementation and rollout of M365 across the organization.

• Troubleshoot and resolve complex technical issues related to desktop hardware, software, and peripherals.

• Perform regular system maintenance and updates to ensure optimal performance.

• Collaborate with IT teams to develop and implement best practices for M365 usage.

• Create and maintain documentation for support processes and procedures.

• Provide training and support to end-users on M365 applications and features.

• Monitor and manage support tickets, ensuring timely resolution and excellent customer service.

What you'll need to succeed

• Proven experience in supporting and administering M365 applications, including Outlook, Teams, OneDrive, SharePoint, and Authenticator.

• Strong troubleshooting skills and the ability to resolve complex technical issues.

• Excellent communication and customer service skills.

• Experience in a similar industry background is highly desirable.

• Ability to work independently and as part of a team.

• Strong organizational skills and attention to detail.

• Familiarity with desktop hardware, software, and peripherals

What you'll get in return

• An opportunity to work with a leading financial institution dedicated to serving educators and their families.

• A supportive and collaborative work environment.

• Professional development and growth opportunities.

• Competitive salary and benefits package.

• The chance to make a significant impact on the organization's IT infrastructure and user experience

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.