Your new company

Seeking a resilient and empathetic candidate to join this not-for-profit organisation that supports vulnerable individuals going through a breast cancer journey. Advocating, connecting and supporting individuals by providing resources to those in need, from diagnosis to treatment, they work alongside health professionals and the government to champion improvements to the healthcare system for breast cancer.

Your new role

Working on a casual temporary basis, this role is taking inbound calls from individuals seeking support during each stage of their breast cancer journey. This organisation supports over 150,000 women and men, informing, representing and connecting them.

The nature of conversations will vary, but it will be your duty to be a kind and empathetic ear, while extracting information from the caller to understand what the best resources are to support their enquiry. They may have received new information from a doctor and need to understand the complex language, or have just been diagnosed and don't know where to start on this journey. There is no KPI around call length, but the right candidate will be able to guide the conversation in the right direction to keep it moving forward and resolved.
This position is going to be 100% in the office in Camberwell, so you can learn and lean on your colleagues in the office. This is not a call centre role, but a high volume of calls need to be answered. Not providing clinical advice, just guidance towards the right resources for the caller to follow up on. This is a casual position currently on an ad hoc needs basis as the business requires seeking flexibility with the right candidate to work up to 5 days a week in Camberwell.

What you'll need to succeed

• Ideally, the perfect candidate will have healthcare experience and be confident on the phone.

• Ensuring you are resilient and have an empathetic nature to assist callers
• Salesforce experience is highly desirable
• Must be able to work in Camberwell 5 days a week

What you'll get in return

Temporary ongoing position

Provide value to those in need through your day-to-day work
Work for a supportive organisation in the Not for Profit sector

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508