Level 1 Helpdesk Technician
Level 1 IT Helpdesk Technician job available at growing MSP | Melbourne Inner South | Permanent | ASAP
Your new company
A growing National Managed Service Provider requires a Level 1 Helpdesk Technician for a permanent opportunity commencing ASAP, to be based at their VIC office in Melbourne’s Inner South. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.
Your new role
In this exciting new role, you will be:
- Providing 1st level IT support, both remote and onsite, for a broad client-base.
- Maintaining relationships with clients.
- Performing account administration with Active Directory, Exchange and bespoke applications.
- Ensuring technical issues are resolved within SLAs in a calm and polite manner.
- Assisting with the onboarding of new clients and adoption of new technologies.
- Troubleshooting technical issues in a high-volume ticketing environment.
What you'll need to succeed
To be successful in your application, you will need:
- Prior experience providing level 1 IT support.
- Demonstrated knowledge of Windows & macOS, Active Directory, Exchange and Office 365 administration.
- Experience with Autotask and ConnectWise is highly advantageous.
- A tertiary education in Information Technology as well as Microsoft, Azure, Access4, Apple, Cisco and Fortinet certifications are beneficial.
- Proven experience working within a Managed Service Provider or Consultancy.
- Current driver’s license and access to a car.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to Daniel.Bertino@hays.com.au.
LHS 297508
Summary
- Job Type
- Permanent
- Industry
- Technology & Internet Services
- Location
- VIC - Melbourne CBD
- Specialism
- Infrastructure
- Ref:
- 2927582
Talk to a consultant
Talk to Daniel Bertino, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street,
Telephone: 0386168405
Recommended Courses
Communicating Under Pressure Module15 minutes 
Process Analysis and Documentation60 minutes Similar jobs to Level 1 Helpdesk Technician
Level 2 IT Support Engineer
Level 2 IT Support Engineer job available | Melbourne | WFH | Permanent | Immediate startVIC - Melbourne CBDSenior Technical Officer: Support
Are you open to a new challenge based in WA ? Read on !VIC - Melbourne CBDInfrastructure Manager
Excellent opportunity for an ICT Infrastructure Manager to work within Victoria State GovernmentVIC - Melbourne CBDICT Operations Manager
Excellent opportunity to work within the Victorian State GovernmentVIC - Melbourne CBDProgram Engineering Manager
Huge opportunity to join a top tier business in providing solutions to a huge client portfolioVIC - Eastern Melbourne
JOB_51370082927582