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Member Consultant

Join a leading not-for-profit health fund on a 12-month contract in their Doncaster branch.

Your new company

Join a large not-for-profit health fund, where their mission is to bring a personal touch to healthcare and have a vision to make healthcare understandable, affordable, high-quality, and member centric. Located in Doncaster, this position is a full-time 12-month contract with a possibility of extension.


Your new role

As a Branch Member Consultant, you'll be the welcoming face of our organisation, assisting members in making informed healthcare decisions. Assisting members face-to-face and via telephone, your responsibilities will include:
  • Handling a wide range of enquiries from members, including questions about policy changes, billing enquiries, and general enquiries about services
  • Identifying the right coverage options to meet members' needs
  • Assisting members with claims and reassessment of claims.
  • Maintaining accurate membership information


What you'll need to succeed

To succeed in this role, you'll be a customer-centric professional who is adaptable to evolving work practices and thrives in a collaborative team environment. Other key factors for your success include:
  • Strong communication skills
  • Ability to build rapport quickly and actively listen to identify customer needs
  • Confident computer skills and ability to navigate multiple systems
  • A background in needs-based selling or Banking / Insurance experience is highly desirable
  • The ability to speak and write in Mandarin is advantageous

This position will require you to work Monday to Friday from 8.45am to 5pm, with availability for occasional Saturday shifts working 9.45am to 2pm.
Successful candidates will be required to undergo a full background check and provide 2 employment referees.


What you'll get in return

  • $61,500 + superannuation + bonuses. Base salary can be flexible depending on experience.
  • 12-month contract working full-time hours, with the possibility for extension.
  • Full training will be provided with continuous learning and growth opportunities.
  • Access to discounts on insurance products, gym membership and more
  • Working with a household brand name who embraces diversity and inclusivity, ensuring a welcoming and safe workplace for all employees.


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Insurance
Location
VIC - Eastern Melbourne
Specialism
Contact Centres
Ref:
2911213

Talk to a consultant

Talk to Jemma Latemore, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street,

Telephone: 0000000000

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