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Supply Chain and Customer Service Rep

Take your next step with this culture-focused, tier one dangerous goods business in Melbourne's inner east
Your new company

As one of the world leaders in bulk commodities, this business works closely with their customers to create a meaningful impact through innovative solutions. With sites and offices across Australia, they are looking for an experienced Supply Chain and Customer Service Rep to join their team in Melbourne’s eastern suburbs.

Your new role

Reporting directly to the Customer Service Desk Coordinator, you’ll be working in a tight-knit team of 10 across both supply chain and finance. You’ll be responsible for interpreting data through Excel and SAP whilst maintaining excellent customer service levels for their large client base. This communication will focus mainly on order accuracy, safety, compliance, and all-round customer satisfaction.

Day to day duties include:

  • Promptly responding to logistics enquiries and service delivery requirements
  • Assisting in managing the import/export operations across air and sea
  • Maintaining freight rates through SAP
  • Monitoring of movements through collaborating with 3PL’s across both road and rail
  • Ensuring timely receipt and dispatch as per schedule
  • Managing procurement of local 3PL for both warehousing and transport
  • Assisting in negotiating prices for service, ensuring security of supplies
  • Work closely with the customer service team and the Supply Chain Manager

What you’ll need to succeed

  • Strong experience in supply chain, and 3PL liaison
  • Bulk commodities experience
  • Knowledge and experience in the dangerous goods space
  • Computer literacy with a primary focus on Excel and SAP
  • A very strong understanding of national 3PL processes for road and rail
  • A sound commercial acumen

What you’ll get in return

  • WFH flexibility (2 days from home)
  • Employee Assistance program
  • $70,000 to $80,000 + super
  • KPI Bonuses
  • Temporary to permanent arrangement
  • Career development opportunities
  • Inner-eastern suburbs location
  • Free onsite parking
  • Regular office events
  • Initial 12-month fixed term contract with potential to go long-term permanent
  • Work with industry experts with very strong tenure across the business

What you need to do now

If you're interested in this role, please forward an up-to-date copy of your CV to oliver.bain@hays.com.au .

If this role isn't quite right for you and would like to hear more about other opportunities in the Supply Chain and Logistics space, please reach out for a confidential discussion about your career.

Share this role with your network and become eligible for a $200 E-gift card through our Hays 'Refer a Friend’ Program.


LHS 297508

Summary

Job Type
Permanent
Industry
Supply Chain & Logistics
Location
VIC - Eastern Melbourne
Specialism
Logistics
Ref:
2917194

Talk to a consultant

Talk to Oliver Bain, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street,

Telephone: 0386168430