Your new company

We are exclusively partnering with Pilbara Ports to find a Technology Service Desk Officer to join the team on a permanent basis.

Pilbara Ports is the world’s largest bulk export authority, encompassing the operating ports of Port Hedland, Dampier, Ashburton and Varanus Island as well as future ports. Pilbara Ports aims to help communities and customers thrive and develop. Pilbara Ports’ success is defined by the success of the communities in which they live and work and this ethos is ingrained into the business, driving a positive mission at the heart of all they do.

Pilbara Ports is a proud equal opportunity employer committed to providing and advancing an inclusive and diverse workplace, where everyone feels valued, respected, included and engaged. Pilbara Ports has an excellent Diversity and Inclusion Plan in place to ensure they continually build frameworks and programs that support this commitment to employees and communities.

Your new role

As the Technology Service Desk Officer, you will be responsible for providing technical support to employees, clients and stakeholders across Pilbara Ports. Your support offering will include the management of user accounts, email accounts, distribution lists and network permissions. Through the Technology Service Desk, you will support Microsoft systems, office applications, networks, video conferencing, mobile devices and hardware/software deployments. You will also assist with coordinating and delivering IT inductions and training sessions.

You will collaborate to promote a safe and inclusive workplace that supports the mental health and wellbeing of all team members. This involves fostering an environment where everyone feels valued and supported.

What you'll need to succeed

To succeed in this role, you will understand IT asset manufacturers and products, including Microsoft technologies, Apple devices, and Dell hardware. You will possess strong verbal and written communication skills with experience providing Service Desk support across geographically dispersed offices and teams. You will have the ability to work autonomously, use initiative and prioritise multiple tasks. You will exhibit highly developed customer service skills with experience in a client-centric service provider environment. You will demonstrate an understanding of the importance of accuracy in tracking and maintaining inventory levels for just-in-time efficiency.

You will also have sound computing skills and the ability to obtain a Maritime Security Identification Card.

What you'll get in return

• 13% superannuation
• 4 weeks annual leave
• Access to training and development opportunities
• Access to an Employee Assistance Program for you and your family
• Height adjustable desks and ergonomic assessments
• Free skin checks and flu vaccinations
• Corporate and PPE uniform provided

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Lovlin.Rashmi@Hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508